Welcome!
Compass Mobile Transport was formed to address the priority needs of non-emergency transportation clients who, for various reasons, are unable to travel in or operate a typical car. Our tagline, “Exceptional Service Travels with You,” underscores our primary focus on serving our clients and meeting each of their needs during transport.
Our name, Compass Mobile Transport, represents our commitment to bringing the very best level of care and service to each transport client, from east to west, and north to south.
Compass Mobile Transport offers a full range of national transportation services, including but not limited to:
- Diversified fleet of vehicles with or without wheelchair accessibility
- Long-term or short-term contracts
- CDL and non-CDL drivers
- 24-hour service
- GPS tracking on vehicles
- Communication devices for staff to ensure service delivery
- Passenger counting, electronic signage, electronic arrival and departure times
- Scheduling and Dispatch system
- Provide reports and data as directed
| NAICS: | CAGE: | UEI: |
|---|---|---|
| 485999 | 9QYD2 | Y37NAPR4R826 |
| 492110 | ||
| 492210 |
01 Code of Ethics and Values
At Compass Mobile Transport, we uphold the highest standards of integrity, professionalism, and client care. Our commitment is to offer safe, reliable transportation, aligning with our mission to provide quality care to each of our clients.
02 Customer Service Standards
Compass Mobile Transport is dedicated to proactively identifying and meeting the unique needs of our clients. We provide 24/7/365 accessibility via our app, website, phone, or fax. Through cutting-edge technology, we offer an interactive experience, allowing clients to book, track, and rate their transportation experiences seamlessly.
Quality Assurance
Our commitment to quality assurance includes:
- Employing insured, trained, and certified drivers who adhere to Department of Transportation regulations.
- Maintaining our fleet at the highest performance level to enhance the overall driving experience.
- Conducting quarterly in-service training for all drivers, ensuring continuous improvement.
03 Technology and Systems
Our technology is at the forefront of our operations. Compass Mobile Transport employs interactive voice response (IVR) systems, web portals, and mobile applications to streamline scheduling, tracking, and client communication. Data security and privacy are paramount, ensuring a seamless and secure exprience for our clients.
Legal Structure and Compliance
Compass Mobile Transport operates as a Limited Liability Company (LLC), registered in both New Jersey and Delaware. We adhere to all relevant Department of Transportation regulations, ensuring legal compliance at both the state and national levels.
Our Mission
Compass Mobile Transport is committed to removing real-time barriers to accessing care by providing efficient, professional transport services. We match clients to the right ride, leveraging specialized transportation, ride share, and public transit to optimize for cost and experience, bridging the gap while offering a tech-enabled experience that supports customer relationships.
Our Vision
Our vision is to be a national leader as a transportation provider, continuously expanding our services and leveraging technology to enhance the overall client experience.
Business Objectives
Our SMART objectives include list specific objectives, e.g., increasing client base by 50% and achieving a 99% customer satisfaction rate.
